Frequently asked
questions

Bookings need a minimum of 2 hours' notice. For peak weeks (school holidays, New Year) we recommend booking the day before to secure your preferred time and therapist.

Yes — every visit is a minimum of 1 hour in total. You can book a single 60-minute treatment, or pair two 30-minute treatments (for yourself, or shared with someone in your party).

You can cancel or reschedule free of charge up to 24 hours before your treatment. Cancellations within 24 hours are charged at 50% of the price, and no-shows or cancellations once your therapist has arrived are charged in full. To cancel, email Support@alpinecare.net or reply to your confirmation email. If we ever have to cancel, for example because of severe weather, we will offer you another time or a full refund. Full details are in our terms.

Payment is made securely online by card at the end of your booking. Online payment opens in early December, ahead of the season. Until then, you pay the total shown at booking directly to your therapist on the day. All prices include VAT.

In your own chalet, apartment or hotel room — anywhere in Arc 1600, 1800, 1950 or 2000. Your therapist arrives fully equipped with a professional treatment table, premium sheets, towels, bolsters and balms, and transforms your space into a private wellness sanctuary.

Yes. Our expert team includes both male and female massage therapists, and you choose your preference during booking. Selecting "no preference" usually gives the fastest availability.

Yes — clients under 18 need a parent or guardian's consent, and for clients under 15 a parent or guardian must also be present in the room throughout the treatment. You'll confirm this during booking.

We treat mums-to-be from week 14 of pregnancy onwards. For safety, we cannot treat during the first 13 weeks. You'll confirm this during booking, and your therapist will adapt the treatment accordingly.

Our mobile team operates throughout the winter ski season, running from mid-December to mid-April, across all four Les Arcs resorts.

No. Alpine Care is not a healthcare provider — our treatments are wellness and recovery massages. Medical or therapeutic massages can only be performed by doctors or physiotherapists. If you have a medical condition or injury, please consult a doctor first.

We recruit elite freelance massage therapists during the autumn (fall) season, ahead of the winter season that starts in December. See our Join the Team page for requirements and our all-inclusive season offer.